Questions

Hi Median Team!

My question is about the new way of working with OneSignal (I no longer want to have to check the "legacy mode" box in my app settings).

I'm using the new API endpoints to create the user. I set the external_id to identify my user. Then, I log into my platform using an iPhone and a Google Pixel 9. After logging in, in the OneSignal dashboard under the Audience section and Users tab, I can see my user with both subscriptions (iPhone and Google Pixel 9).

However, on both phones, when I return to the home screen, I lose the link between the user and the subscriptions. The subscriptions become anonymous, and my user loses the associated subscriptions. And I have not called the delete subscription route.

So I’d like to know if I’m missing something or if there’s something I overlooked during the migration to the User-Centric model. Is it possible that the JavaScript Bridge is triggering a disconnection on OneSignal’s end?