Frequently Asked
Questions

There is no cost to build a Median Free app for non-commercial purposes. When published to the Apple App Store and Google Play Store your app will display a small "Powered by Median.co" message at launch and the JavaScript Bridge will not be available for advanced integration.

To build a completely white label app with full JavaScript Bridge capabilities a Median Professional license can be purchased directly within our App Studio on the Licence tab on our website at https://median.co/pricing.

In addition to the app license, we offer a variety of optional add-ons and services. These include:

• Push Notifications using our integration with OneSignal or through other push notification providers.
• Native Plugins that provide access to a range of device functionality and third-party services.
• A Full-Service Concierge service, where our team handles and completes all app development work to produce a publish-ready app using the Median platform.
• An App Store Publishing service, where our team completes all steps that are required to publish your app to the app stores and guarantees successful approval
• Custom development to extend the Median platform to integrate third-party SDKs and add advanced functionality for your specific use case
• And more!

Full pricing details are available via our pricing tool.

Each license allows you to publish one app, which includes versions for both iOS and Android devices. Your license is attached to your iOS Bundle ID and Android Package Name. To ensure there are no license issues during your initial app release and future app updates verify that these identifiers within your app on our platform match your app listing within your Apple App Store Connect and Google Play accounts. More information on app identifiers can be found in our docs.

For our partner development agencies who are building many apps, we offer volume-based pricing.

After the purchase of your license, you will receive an email including a copy of your executed license agreement and a link to your license management page.

To apply your license, you will be asked for the iOS Bundle Id and Android Package Name you will use for your app store submissions. Generally, these identifiers are in reverse domain notation and look similar to com.example.app.

If you've built your app through our online build platform, you will also be asked for the Private Management URL for the app you will be publishing. This is the link that was emailed to you after building through our website.

After applying your license, you do not need to rebuild or re-download your app.

It’s important that the iOS Bundle ID and Android Package Name on your license match the identifiers you are using to publish your app. Contact GoNative Support if you need to update these values on your license. If you worked with a third-party developer to build your app make sure they are an approved GoNative partner and that you have received a valid GoNative license. More information on app identifiers.

Yes! Native Plugins can be purchased either initially with your app license via a Custom Package or added to your license in the future via your License Management page. You can also add our Full-Service App Configuration service or App Store Publishing Service in the future.

We receive a high volume of emails and our dedicated team aims to respond to all email inquiries as soon as possible. However, we prioritize customers who have an active support plan and meet the SLA terms set out in such plans.

Contact us for more information on our support and maintenance plans. For eligible clients we offer phone-based technical support.

Unfortunately we do not discount our license for use on a single platform. Our platform is designed to create one full-featured app with iOS and Android versions and we are not able to license an app for a single platform or for a subset of features.

Median offers a 100% Money Back Guarantee subject to the following:

• Refund applies to software license portion of the purchase only and does not apply to any services provided by Median (refunds are available up until the the Median has commenced delivering the service)
• Refund does not apply to purchases of native plugin software if the source code has been provided. * Contact Median to obtain a binary evaluation app if testing is required in advance of purchase.
• Refund requests must be made within 90 days of purchase.

Yes! You can either publish your app yourself or you can use our experienced team to handle the publishing end-to-end and make the process as seamless as possible.

Both app stores require specific criteria for apps submitted. Our Publishing Guide contains all of the information you will need to self-publish your app.

Whether you choose to self-publish or have our team publish on your behalf you will need an Apple Developer Account and a Google Play Developer Account. You can apply for both accounts using the links below.

• Apple Developer Account: https://developer.apple.com/programs/enroll
• Google Play Developer Account: https://play.google.com/apps/publish/signup

Apple's review and approval process is typically completed within 3-5 days while the Google Play Store approval process is usually complete within a day.

It is important to be very attentive to detail when self-publishing as both App Stores have specific criteria for approval. Check out our Publishing Guide for complete details.

We also offer an App Store Publishing Service and will manage the complete publishing process and guarantee your app is approved in both the Apple App Store and the Google Play Store. Find out more information by reading App Store Publishing Service.

The Apple App Store and Google Play Store are intended for public apps that can be downloaded and used by anyone. Apps that provide public content and also include a logged-in area for employees are typically acceptable. As are apps that are intended to be used by a wide variety of external partners and contractors. However, strictly internal corporate apps such as scheduling, timesheet, employee portal/intranet type apps may need to be published to a private app store or distributed via an MDM solution. Contact our support team for guidance based on your specific requirements.

Apple and Google provide suggestions for optimizing your App Store and Play Store listings.

Optimizing for Apple App Store search

Get discovered on Google Play search

For Android apps you may continue to use your web-based payments flow in your apps without any issues. You may optionally add our In-App Purchases Native Plugin to streamline the payment process and provide support for premium features and subscriptions. Review the Google Play Billing Overview, Google Play Billing Technical Details and review our Google IAP Native Plugin Documentation.

Apple makes a distinction between "physical" and "digital" goods sold within your app, and requires use of their in-app purchase ("IAP") APIs for selling "digital" goods. Learn more about Apple's Payment Guidelines. The advantage of using Apple IAP is ease of use for end users who can purchase via their Apple iTunes account with a quick tap. However, Apple will charge a processing fee, typically 15% for the first $1 million in revenue and 30% thereafter. Review the Apple Small Business Program and consult with Apple for the current fees in your region.

A "physical" good is something delivered or consumed outside of your app. For example, the Amazon.com app sells physical goods and thus does not need to use Apple's in-app purchase APIs. These purchases can go through standard web checkout flow like Stripe, PayPal, etc.

A "digital" good is something like a new weapon in a game, or a workout video delivered as part of a premium membership in your app. Digital goods are delivered or consumed within your app, and payments are required to go through Apple's in-app purchase APIs.

There are two main strategies to manage this requirement:

1. Remove the ability for people to make digital purchases within your app. Users can use your app in the same way as your website but simply cannot make digital purchases within it. Many widely-used apps such as Audible employ this approach. To configure your website to remove these payment links please see our guide on Detecting App Usage and review Apple's Payment Guidelines.
2. Purchase our In-App Purchases native plugin and integrate within your website following our documentation. Learn more about Apple In-App Purchases and review our Apple IAP Native Plugin Documentation.

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Your app will function indefinitely on the devices supported at time of launch. However, future iOS and Android releases, and new devices, often require your app to be updated to maintain compatibility. Your development team can maintain the source code provided as needed or you can subscribe to app updates from Median.

We recommend updating your app annually or coinciding with major iOS and Android releases and new device launches. With an active plan from Median w updating to our latest source code is seamless and will ensure that your app will perform as expected for all of your users. As we are always optimizing app performance and adding new features you will gain the benefits of our ongoing improvements.

1. Make any required changes to your app in the App Studio and preview your apps in the browser-based mobile device simulators to verify basic functionality.
2. Create a new iOS and/or Android build as required on the Build & Download tab. You will need to subscribe to a support and updates plan if not yet active.
3. Publish your updated app

• If engaging the Median Publishing Team to publish your apps proceed to purchase an App Update Publishing service on the Services tab as shown in the below screenshot. You will receive an automated email with next steps and through the publishing process our team will upload your app for on-device testing using TestFlight.
• If you are self-publishing refer to our documentation to Build iOS from source and Install Android APK, and submit your updated apps to the corresponding app stores.

Check out our documentation to review common technical questions and learn more about building apps using Median.