Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

The benefits of offering a mobile app for your Shopify business

TL;DR: Integrating a mobile app with your Shopify business enhances customer experience, boosts retention and conversion rates, and expands your global reach. Leverage Shopify's APIs and Median's Shopify plugin for seamless web-to-app integration, real-time support, and advanced analytics to drive growth and improve engagement.

Interested in understanding how a mobile app can add value to your Shopify business?

A well-designed mobile app not only improves the customer experience, but also strengthens  retention and amplifies conversion rates.

Discover the ways in which a mobile app can boost your Shopify store’s performance.

Key takeaways

  • A mobile app enhances the customer experience by providing push notifications, personalized recommendations, and innovative technologies like Augmented Reality, leading to increased customer satisfaction and retention.
  • Mobile apps are effective in boosting eCommerce conversion rates through optimized onboarding processes, faster loading speeds, simplified user interfaces, and intuitive product searches, which streamline the purchasing process and improve sales.
  • Shopify’s ecosystem and APIs allow for seamless integration and customization of mobile apps, offering features like custom checkout experiences and order fulfillment logic, which improve operational efficiency and enhance user experience, ultimately driving growth.
Instant Preview

Enter any URL to build your app

Please wait ...
Oops! Something went wrong while loading...

Enhance customer experience

smartphone, app, news

A mobile app can significantly elevate the shopping journey.

For instance, push notifications keep users updated with mobile-exclusive offers and promotions, ensuring timely and relevant interactions.

Personalized recommendations based on browsing history and purchase data make the shopping experience more tailored, engaging, and satisfying for customers.

Plus, innovative technologies like Augmented Reality (AR) allow customers to visualize products in real-life contexts, aiding in informed decision-making.

A user-friendly app interface with streamlined features and faster checkouts also plays a crucial role in boosting customer satisfaction. Take UNTUCKit, for example, which saw a 64% increase in customer lifetime value through the use of Shop’s one-tap checkout feature, according to a recent case study published by Shopify.

These enhancements collectively create a seamless, enjoyable shopping experience that keeps customers coming back.

Tip: Ensure your mobile app has intuitive and easy-to-use navigation to enhance user satisfaction.

Increase customer retention

Keeping customers coming back is essential for a business focused on lasting growth.

It’s notably less costly — up to 25% cheaper than drawing in new clients — and extremely rewarding financially, as boosting customer retention by just 5% can lead to an increase in revenue ranging from 25% up to an impressive 95%.

But the question remains: how does one foster a base of loyal patrons who consistently return?

One tactic lies in the smart deployment of push notifications, which have been shown to elevate app user engagement significantly — as much as 88%. These notifications keep users updated with tailor-made alerts and exclusive promotions.

Incorporating loyalty programs that offer benefits such as points accumulation, tier levels, and rebates can greatly improve client fidelity and their overall value over time.

Brands harnessing successful loyalty approaches will experience revenue growing at two-and-a-half times the rate of those without.

Developing a mobile app specifically for your Shopify store brings many advantages, including:

  • Increasing customer retention
  • Cultivating devoted clientele
  • Elevating chances for repeat purchases
  • Supporting consistent upward movement in sales figures
  • Solidifying long-term viability of your commercial venture

Tip: Implement a loyalty program to boost customer retention and increase repeat purchases.

Boost conversion rates

graph, rate, progress

Boosting conversion rates is a primary goal for any eCommerce business, and mobile apps are exceptionally effective in achieving this.

The onboarding process is crucial — optimizing it with progress bars and minimal permission requests can enhance first impressions and increase conversions.

Simplifying the mobile user interface, with thoughtful use of whitespace and clear pathways, also helps reduce user confusion and improve conversion rates.

Loading speed is another critical factor. Here are some ways to improve app loading times and increase conversion rates.

  • Reduce unnecessary animations
  • Compress image sizes
  • Implement one-click purchasing
  • Allow users to save payment information

These features can minimize user friction during checkout, making the process smooth and efficient.

Additionally, intuitive product search and filters enable users to:

  • Find what they’re looking for quickly and accurately
  • Streamline the purchasing process
  • Increase conversion rates
  • Boost sales

By incorporating these features, your app can provide a seamless shopping experience for users.

Tip: Implement A/B testing to identify and optimize elements that drive higher conversion rates.

Improve engagement with Shopify app features

dropshipping, oberlo, shopify

Shopify apps are equipped with a range of capabilities aimed at enhancing the engagement levels of customers. For instance, through the use of push notifications, apps can prompt customers to revisit their abandoned carts and proceed to checkout.

Mobile applications also afford users the opportunity to browse an extensive array of products and thus tend to fill their carts with more items than they would on mobile websites.

By fostering a community centered around your brand, you can significantly increase customer involvement. The integration of features such as user forums, discussion panels, and avenues for user-generated content helps foster a sense of community affiliation and dedication among your clientele.

Tailored experiences like special discounts and reward programs serve to deepen customer loyalty even further.

Incorporating interactive elements such as live chat support into an app greatly enhances customer service by facilitating instant responses to queries from consumers.

Embedding videos within the app engages shoppers effectively while ensuring consistency in branding across various platforms — thus providing users with an enriched experience that is both engaging and seamless.

Tip: Leverage Shopify's built-in SEO tools to improve your store's search engine ranking. Use features like customizable title tags, meta descriptions, and alt text for images to enhance visibility and attract more organic traffic.

Leverage Shopify's APIs for custom apps

coffee, tea, espresso

The storefront API and other APIs provided by Shopify empower developers to create custom apps tailored to a business's specific needs.

Developers can use Shopify Functions to customize backend operations, including unique checkout experiences. For instance, the Product Bundles API allows businesses to create tailored product combinations, adding more value.

To ensure efficient and secure transactions, developers can implement custom checkout validation rules. Tools like the Order Routing API enable specialized order fulfillment strategies, such as arranging deliveries based on warehouse proximity, improving service delivery.

Using Shopify's resources allows companies to build apps that align with operational goals and customer expectations, driving growth and enhancing user satisfaction through personalized solutions.

Tip: Leverage Shopify's APIs to create custom features and integrations that enhance the functionality and user experience of your mobile app.

Seamlessly integrate with the Shopify ecosystem

Integrating your mobile app with the Shopify ecosystem can provide a uniform functionality and user-friendly experience.

One of the most effective ways to achieve this is by using Median's Shopify plugin.

This plugin is designed to enhance the capabilities of your Shopify store by offering seamless integration and a host of powerful features.

Key features of Median's Shopify plugin

  • Real-time customer support: The plugin allows you to offer real-time support to your customers directly from your Shopify store, improving customer satisfaction and retention.
  • Enhanced analytics: Gain deeper insights into customer behavior with advanced analytics. Track interactions, identify trends, and make data-driven decisions to optimize your store's performance.
  • Customizable widgets: Add customizable widgets to your store to engage customers more effectively. These widgets can be tailored to match your brand’s aesthetics and functional requirements.
  • Seamless integration: The plugin integrates smoothly with your existing Shopify setup, ensuring that all functionalities work harmoniously without any technical hiccups.
  • User-friendly interface: Designed with ease of use in mind, the plugin offers a straightforward interface that makes it simple to manage and deploy various features.

Tip: Ensure seamless Shopify integration by regularly updating your app to align with the latest Shopify API versions and features.

Benefits of using Median's Shopify plugin

  • Improved customer engagement: By offering real-time support and personalized interactions, you can significantly enhance customer engagement and satisfaction.
  • Increased conversion rates: The plugin’s advanced analytics and customizable widgets help in creating a more tailored shopping experience, thereby boosting conversion rates.
  • Operational efficiency: Seamless integration and a user-friendly interface streamline your operations, allowing you to focus on other critical aspects of your business.
  • Scalability: As your business grows, the plugin can easily scale to meet increasing demands, ensuring long-term viability and success.

For seamless integration into the Shopify environment, using environment variables such as SHOPIFY_API_KEY and SHOPIFY_API_SECRET is crucial as they relay important app details.

With its current API version support feature, developers leveraging the Shopify CLI 3.x can cater to varying project demands either through a unified process for apps or via distinct processes for frontend and backend services.

The ability to integrate in this manner ensures that your mobile app operates smoothly within the greater context of the Shopify platform — enhancing overall experiences on your shop’s storefront for customers as well as store owners alike.

To learn more about how Median's Shopify plugin can transform your Shopify store, visit Median's Shopify plugin page.

Tip: Maximize the benefits of Median's Shopify Plugin by leveraging real-time support and advanced analytics to boost customer engagement and conversion rates.

Access key metrics and store data

analysis, analytics, business

Having access to important store data and key metrics is essential for making well-informed business choices and effectively managing a Shopify-powered store.

The Shopify app showcases vital performance statistics directly on the home screen, including total revenue, order counts, and visitor sessions. These insights improve business management practices.

Through App Bridge integration, important financial metrics like Average Revenue Per User (ARPU) and Daily Active Users (DAU) measure the financial health of the business and user interaction levels. The partner dashboard offers easy monitoring of these critical figures.

Some key measurements include:

  • Session duration to reflect user engagement
  • Churn rate to reveal customer retention
  • Screen views to identify popular app sections

These data points enable owners to make informed, strategic decisions that enhance operational efficiency and boost customer satisfaction.

Tip: Regularly monitor key metrics like ARPU and DAU to make data-driven decisions that optimize your store's performance.

Expand reach to a global audience

smartphone, technology, multimedia

Using a mobile app can facilitate Shopify merchants in extending their market to a global audience. Using a mobile app, Shopify merchants can benefit from:

  • Multi-language support is possible, which meets the varied language requirements of customers.
  • Localized content delivery can be achieved to resonate with various cultural demographics.
  • Accessibility and relatability of your brand are enhanced for consumers around the world.

Incorporating multiple currency options elevates the shopping experience for international clientele. By developing an app aimed at a worldwide customer base, businesses have the capability to:

  • Broaden their influence
  • Break into new markets
  • Stimulate expansion
  • Boost their revenue streams

Tip: Offer multi-language support and multiple currency options to effectively engage and cater to a global audience.

Facilitate easy management via Shopify admin

The mobile app’s Shopify admin capabilities make overseeing your online store a much more straightforward process.

It enables you to efficiently handle and monitor orders on the go, which boosts engagement with customers.

The app includes a global search feature that provides expedited access to particular products, orders, and customer details across each of your store’s locations.

Streamlining order management is achieved through functionalities such as bulk printing of packing slips and shipping labels and fulfilling multiple orders based on designated criteria.

Simplification extends to inventory control. Owners can modify stock levels, review historical data, and orchestrate inventory transfers seamlessly within the app.

Real-time edits on pending orders enhance precision pre-fulfillment for improved efficiency in operations. Together these functions significantly upgrade the administration experience for your Shopify storefront.

Tip: Use Shopify's mobile app to manage your online store on-the-go, enabling real-time updates and efficient order processing from anywhere.

Simplify development and installation

Shopify streamlines the process of app development and installation, providing both developers and store owners with a robust platform supported by round-the-clock customer service to ensure continuous operation.

The advantages for using Shopify in these areas include:

  • Fast and straightforward Installation
  • Minimized user abandonment during setup
  • Platform stability and security assurance
  • Customer support available any time, day or night

Apps can be seamlessly added to one’s store either directly from the Shopify App Store or via unique third-party install links supplied by app developers.

These custom apps feature specialized install links tailored for individual development stores, which bolster security measures while allowing for bespoke solutions.

To execute an app installation, users need only follow the provided steps closely. Successful listings on the App Store often translate into impressive conversion rates from views to actual installs.

This ease of integration and development extends through to using app extensions as well — another aspect that underscores how easy it is to develop and implement apps within the Shopify environment.

Tip: Enhance your Shopify App Store listing by including detailed descriptions, high-quality visuals, user reviews, and showcasing unique features to attract more merchants and improve your shopify app's visibility.


Integrating a mobile app with your Shopify business offers numerous benefits, from enhancing customer experience to boosting conversion rates and expanding your global reach.

The seamless integration with the Shopify ecosystem and access to key metrics further empower store owners to make informed decisions.

By leveraging Shopify’s APIs and simplifying app development and installation, businesses can create customized, efficient, and engaging apps that drive growth.

Integrating Median's Shopify plugin can significantly impact your business. The plugin offers real-time customer support, advanced analytics, customizable widgets, and seamless integration, making it a worthwhile investment for enhancing customer engagement and boosting conversion rates.

Want to learn more about our plugins?

Launch a full-feature native app without native development!

Plugin library
Right Arrow
Screenshot of Fitbit iPhone app with Touch ID login prompt.

Frequently asked questions

How can a mobile app enhance customer experience?

By incorporating features such as AR capabilities, personalized suggestions, push alerts, and simplified user interfaces into a mobile app, the customer experience can be significantly augmented. This enhancement often leads to increased satisfaction and engagement among users.

Why is customer retention important for a Shopify business?

Retaining customers is crucial for a Shopify business as it can enhance revenue substantially and lead to sustained growth, all while being cost-efficient.

How do mobile apps boost conversion rates?

By enhancing the onboarding process, streamlining the user interface, accelerating loading times, and refining the checkout experience, mobile apps are able to increase conversion rates. Consequently, this makes it more probable for users to complete a purchase.

What are some key features of Shopify apps that improve engagement?

Apps designed for Shopify can enhance customer engagement by incorporating essential features like live chat, video content, personalized experiences, push notifications, and forums. Such functionalities foster improved communication and interaction with customers on the Shopify platform and apps.

How can I simplify app development and installation on Shopify?

Using Shopify’s secure platform, with its straightforward software installation procedures and robust developer support, can streamline the development and implementation of apps.

Can I convert my store website into a Shopify app?

Yes, you can convert your store website into a Shopify app, and makes this process seamless and efficient. By using's services, you can transform your existing website into a fully functional mobile app that integrates perfectly with the Shopify ecosystem. offers tools and features that allow for easy customization, real-time updates, and enhanced user experiences. Their platform ensures that your app is not only visually appealing but also optimized for performance, providing a smooth and engaging shopping experience for your customers. Additionally,'s support team is available to assist you throughout the conversion process, ensuring that your new app meets all your business needs and goals.

*DISCLAIMER: This content is provided solely for informational purposes. It is not exhaustive and may not be relevant for your requirements. While we have obtained and compiled this information from sources we believe to be reliable, we cannot and do not guarantee its accuracy. This content is not to be considered professional advice and does not form a professional relationship of any kind between you and LLC or its affiliates. is the industry-leading end-to-end solution for developing, publishing, and maintaining native mobile apps for iOS and Android powered by web content. When considering any technology vendor we recommend that you conduct detailed research and “read the fine print” before using their services.*
to top