Overview

At Median, we understand the critical role that professional, timely support plays in ensuring your mobile app’s success. Whether your app is in development, testing, publishing, or maintenance, our comprehensive support services empower your business to meet user expectations and maintain a competitive edge.

We offer a range of support plans tailored to the unique requirements of your business, from standard solutions to fully customizable options designed for enterprise needs.

Support Plan Overview

Basic App Support & Updates Plan

Our Basic App Support & Updates Plan provides essential support at affordable annual fees. Pricing is determined by your app’s complexity, active native plugins, and custom development components.

You can activate the Basic Support Plan directly in the License tab within your app in the App Studio.

Enterprise Support

For customers with advanced requirements, our Enterprise Support offers a fully customizable solution. This plan can include:

  • Enhanced app security features
  • Service Level Agreement (SLA) terms tailored to your business needs
  • Mobile Device Management (MDM) distribution support

Learn more about Enterprise Support options on our Pricing page.

Customers without Support Plans

If you don’t currently have a support plan, you can still receive assistance by submitting your query through our Support Portal. While response times may vary, we strive to assist all inquiries to the best of our ability.

Issue Resolution

Contacting Support

To contact the support team with an active plan, use the Help modal in the App Studio. This method automatically associates your app with the support request and assigns the appropriate priority based on your support plan.

Image - Contact Median Support via modal in App Studio

Contact Median Support

Reproduction Steps

To expedite the resolution of issues, we recommend providing detailed information alongside your support request and issue description:

  • Reproduction Steps: Include specific steps to replicate the issue, such as login credentials if applicable.
  • Visuals: Attach screenshots or videos that clearly demonstrate the issue.
  • Technical Details: Specify the device model, operating system version (Android/iOS), and whether the issue occurs on a simulator or physical device.

The more precise your information, the faster we can diagnose and resolve the problem.

Documentation Updates

We continuously improve our documentation to ensure clarity, accuracy, and completeness. Your feedback is invaluable in helping us enhance these resources — please use the Suggest Edits feature of our documentation platform to help us improve (see top right ↗️).